If something is wrong with your order — damaged, defective, or the wrong item — tell us within 48 hours of delivery with photos and an unboxing video, and we will replace it or refund you. Because craft materials are sensitive to hygiene and handling, opened or used items, customised products, and clearance items generally can’t be returned. Approved refunds reach your account within 5–10 business days.
1. Return Eligibility
We want you to be happy with your jewellery making supplies and craft materials. You may request a return where all of the following apply:
- Return window: You raise the request within 2 to 7 days of delivery.
- Unused condition: The item is unused, unopened where applicable, and in the same condition you received it.
- Original packaging: The item is returned in its original packaging, with any seals, labels, and tags intact.
- Proof of purchase: You can provide your order number or order confirmation.
2. Non-Returnable Items
For quality, hygiene, and fairness, the following are generally not eligible for return or refund unless they arrive damaged, defective, or incorrect:
- Opened or partially used craft materials — such as silk thread, loose bangles, Kundan stones, and small components once opened, unsealed, or used.
- Customised or made-to-order products prepared specifically for you.
- Sale, clearance, and discounted items.
Craft materials are sold in sealed or loose form and are easily affected by handling. Once opened or used, they cannot be resold, so they are non-returnable — except when the issue is damage, a defect, or a wrong item sent by us.
3. Damaged or Defective Items
If your order arrives damaged or defective, we will make it right. Please report it within 48 hours of delivery with the following:
- Clear photographs of the damaged or defective item and its packaging
- A continuous unboxing video that starts from the sealed parcel
- Your order number
Once we verify the issue, we will offer a free replacement or a refund. The unboxing video is essential evidence — please record it for every order so we can process claims quickly.
4. Wrong Product Received
If you received an item different from what you ordered, contact us within 48 hours with your order number and a photo of what you received. We will arrange to collect or have you return the wrong item and send the correct one at no extra shipping cost to you.
5. Exchange Policy
We offer exchanges for eligible items that are damaged, defective, or incorrect, subject to stock availability. If your preferred replacement is unavailable, we will offer an alternative or a refund.
6. Refund Timeline
Once your return or claim is received, refunds follow these steps:
| Stage | What happens | Typical time |
|---|---|---|
| Inspection | We check the returned item or your claim evidence | 1–2 business days |
| Approval | We confirm your refund by email or message | 1 business day |
| Processing | We initiate the refund to your original payment method | 1–2 business days |
| Bank / gateway | Your bank or UPI provider credits the amount | 3–7 business days |
Refunds are made to your original payment method unless we agree otherwise. Timelines after we initiate the refund depend on your bank or payment provider.
7. Return Shipping Charges
| Situation | Who pays return shipping |
|---|---|
| Item damaged, defective, or wrong item sent by us | We pay |
| Change of mind or ordering error by customer (where a return is accepted) | Customer pays |
| Parcel returned due to incorrect address or failed delivery | Customer pays re-shipping |
Where we are at fault, we cover return and re-delivery costs. Where the return is due to customer preference or error, return shipping is the customer’s responsibility.
8. Cancellation Policy
Before dispatch
You can cancel your order any time before it is dispatched for a full refund. Contact us as soon as possible with your order number.
After dispatch
Once an order has shipped, it cannot be cancelled. You may refuse delivery or follow the return process for eligible items. Shipping charges are non-refundable for shipped orders except where the item is faulty or incorrect.
9. How to Raise a Request
Email us at dimathreadbangles@gmail.com with your order number, a short description of the issue, and any photos or unboxing video. Our team will guide you through the next steps.
10. Contact Us
Flat 220, Jains Adwitiya, Jeevarathinam St, KSR Nagar, Ambattur, Chennai, Tamil Nadu 600053, India
Email: dimathreadbangles@gmail.com
Frequently Asked Questions
What is your return window?
You can raise an eligible return or claim within 2 days of delivery, provided the item meets our return conditions.
Why can’t I return opened silk thread or bangles?
Once craft materials are opened or used, they can’t be resold for hygiene and quality reasons, so they are non-returnable — unless they arrived damaged, defective, or incorrect.
My order arrived damaged. What do I do?
Send us your unboxing video, photos, and order number within 24 hours of delivery. Once verified, we’ll arrange a replacement or refund.
How long does a refund take?
After approval, we initiate the refund within a couple of business days. Your bank or UPI provider then typically credits it within 5 to 6 business days.
Who pays for return shipping?
We pay when the fault is ours (damaged, defective, or wrong item). Customers pay when returning due to change of mind or an ordering error.
Can I cancel my order?
Yes, before dispatch for a full refund. After dispatch, orders can’t be cancelled, but eligible items can follow the return process.
Do you accept returns on bulk or wholesale orders?
Bulk and wholesale orders may have separate return terms, which we confirm before dispatch. Minor colour and size variation across large batches is normal and not a defect.
