We collect only the information we need to process your orders and run our store — your name, contact details, delivery address, and order history. We use secure third-party services for payments and never store your full card details. We don’t sell your personal data. You can ask to access, correct, or delete your information at any time.
1. Introduction
This Privacy Policy explains how Dima Craft Materials (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit dimacraftmaterials.com or place an order with us. We respect your privacy and handle your data responsibly, in line with the Information Technology Act, 2000 and applicable Indian data protection rules.
2. Information We Collect
We collect information you give us and information gathered automatically as you browse:
Information you provide
- Name, email address, and phone number
- Billing and shipping address
- Order details and purchase history
- GSTIN, if you request a business invoice
- Messages you send us for support or enquiries
Information collected automatically
- Device, browser, and IP information
- Pages you visit and how you use the Website
- Cookie and analytics data (see below)
3. Cookies
Our Website uses cookies and similar technologies to keep your cart working, remember your preferences, and understand how visitors use the site. You can control or disable cookies through your browser settings, though some features may not work properly without them.
4. Payment Security
Payments are processed through trusted third-party payment gateways, primarily Razorpay, which use encryption and are responsible for handling your payment data securely. We receive only confirmation of payment status, not your complete card or banking details.
5. Analytics
We use analytics tools such as Google Analytics and Microsoft Clarity to understand traffic and improve our store. These tools collect aggregated, mostly anonymous data about how the Website is used, such as pages viewed and general browsing patterns. They may set their own cookies, governed by their own privacy policies.
6. Marketing Emails
With your consent, we may send you updates about new craft materials, offers, and news. Every marketing email includes an unsubscribe link, and you can opt out at any time. We will still send essential messages about your orders, such as confirmations and shipping updates.
7. Third-Party Services
We share only the information necessary with service providers who help us run our store, including:
- Courier and logistics partners, to deliver your order
- Payment gateways, to process payments
- Analytics and email tools, to operate and improve the store
These providers may access your data only to perform their services and are expected to keep it secure. We do not sell or rent your personal information to anyone.
8. How We Use Your Information
- To process, pack, ship, and support your orders
- To communicate about orders, returns, and enquiries
- To improve our products, website, and service
- To send offers and updates where you have opted in
- To prevent fraud and comply with legal obligations
9. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your data, subject to legal and record-keeping requirements
- Withdraw consent to marketing at any time
To exercise any of these rights, email us at dimathreadbangles@gmail.com.
10. Data Retention
We keep your information only as long as needed to fulfil orders, provide support, and meet legal, tax, and accounting requirements. When it is no longer needed, we securely delete or anonymise it.
11. Security Measures
We use reasonable technical and organisational measures to protect your information from unauthorised access, loss, or misuse. While we take security seriously, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
12. Children’s Privacy
Our Website and products are intended for adults. Some items are small and are not suitable for young children. We do not knowingly collect personal information from children. If you believe a child has provided us data, please contact us so we can remove it.
Keep your account password confidential. We will never ask for your full card number, CVV, PIN, or OTP by email, phone, or message. If someone requests these claiming to be us, do not share them and report it to us.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted here with a revised “Last updated” date. Please check back occasionally.
14. Contact Information
Flat 220, Jains Adwitiya, Jeevarathinam St, KSR Nagar, Ambattur, Chennai, Tamil Nadu 600053, India
Email: dimathreadbangles@gmail.com
Frequently Asked Questions
Do you store my card details?
No. Payments are handled by secure third-party gateways. We only receive confirmation of your payment status.
Will you sell my data?
Never. We do not sell or rent your personal information. We share only what’s needed with couriers and payment providers to complete your order.
How do I stop marketing emails?
Click the unsubscribe link in any marketing email, or email us to opt out. You’ll still receive essential order updates.
Can I ask you to delete my data?
Yes. Email us and we’ll delete your data where we’re not required by law to keep it (for example, tax records).
Do you use cookies?
Yes, for cart functionality, preferences, and analytics. You can manage cookies in your browser settings.
