We ship jewellery making supplies and craft materials across India through trusted courier partners. Orders are usually processed within about 36 hours, and delivered in roughly 3 to 10 business days after dispatch depending on your location. You will receive tracking details once your order ships. Please record an unboxing video so we can quickly help with any damage claim.
1. Order Processing
Processing time
Once your payment is confirmed, we prepare and pack your order within approximately 36 hours. Bulk and wholesale orders may need extra time, which we will confirm with you.
Business days
Business days are Monday to Saturday, excluding public holidays. Orders placed after cut-off, on Sundays, or on holidays begin processing on the next business day.
Holidays and festivals
During major Indian festivals and public holidays, order volumes and courier loads are high. Processing and delivery may take a little longer during these periods, and we appreciate your patience.
2. Shipping
Domestic shipping
We ship across India, and orders are dispatched to the delivery address you provide at checkout. We also ship outside India on special request — please contact us before ordering so we can confirm availability and charges.
Estimated delivery times
| Destination | Estimated delivery (after dispatch) |
|---|---|
| Metro & major cities | 3 to 5 business days |
| Other towns & cities | 6 to 8 business days |
| Remote & interior areas | 6 to 10 business days (approximate) |
Courier partners
We ship through registered courier companies and Speed Post, including Shadowfax, Xpressbees, DTDC, Amazon Shipping, Ekart, Delhivery, and India Post. The courier for your order is chosen based on your pincode and the fastest available service.
Remote area delivery
Some pincodes are classified as remote or non-serviceable by couriers. If your area is hard to reach, delivery may take longer, may require Speed Post, or in rare cases may not be serviceable. If we cannot ship to your location, we will contact you and offer a full refund.
Tracking information
Once your order is dispatched, we will email or message you a tracking number and link so you can follow your parcel. Tracking updates may take 24–48 hours to appear after dispatch.
3. Shipping Charges
Shipping charges vary based on the weight of your package and your delivery location. The exact charge for your order is automatically calculated and displayed on the checkout page before you make payment, so you can review it in full before confirming.
Shipping charges, once paid, are non-refundable except where an order is cancelled by us or a product is faulty.
4. Shipping Delays
Most orders arrive within the estimated window, but delays can happen for reasons outside our control. We are not liable for delays caused by:
- Bad weather, floods, or natural disasters
- Courier operational issues, backlogs, or route disruptions
- Festivals and peak shopping seasons
- Public holidays and regional shutdowns (bandhs, strikes)
If your order is significantly delayed beyond the estimate, please contact us and we will follow up with the courier on your behalf.
5. Incorrect Address
Please double-check your shipping address, pincode, and phone number before placing your order. We ship to the address exactly as entered at checkout.
If a parcel is undelivered or returned because of an incomplete or incorrect address, a wrong pincode, or an unreachable phone number, the customer is responsible for any re-shipping charges. We are unable to refund shipping costs in these cases.
6. Failed Deliveries
Couriers usually make two to three delivery attempts. To ensure smooth delivery, please keep your phone reachable and be available at the address.
- Multiple attempts: If you miss a delivery, the courier will typically try again on the next working day.
- Returned shipments: If all attempts fail, the parcel is returned to us as an “RTO” (Return to Origin).
- Re-shipping charges: To resend a returned parcel, re-shipping charges will apply. If you prefer a refund instead, we will refund the product value after deducting the original and return shipping costs.
7. Damaged Packages
We pack every order carefully, but transit damage can occasionally occur. If your parcel arrives damaged, we want to make it right quickly.
To raise a damage claim, we request that you:
- Record a clear, continuous unboxing video from the moment you start opening the sealed parcel.
- Take photographs of the outer packaging, the shipping label, and the damaged items.
- Report within 24 hours of delivery by emailing us your order number, photos, and video.
An unboxing video is the most important proof for damage and missing-item claims. Without it, we may be unable to process the claim, since couriers require this evidence. Once verified, we will arrange a replacement or refund as appropriate.
8. Lost Packages
If tracking shows no movement for an unusually long time, or a parcel is marked delivered but you have not received it, please contact us. We will open an investigation with the courier. Investigations can take 7 to 14 business days to complete. If the parcel is confirmed lost, we will offer a replacement or full refund.
9. Contact Us
Flat 220, Jains Adwitiya, Jeevarathinam St, KSR Nagar, Ambattur, Chennai, Tamil Nadu 600053, India
Email: dimathreadbangles@gmail.com
Frequently Asked Questions
How long will my order take to arrive?
Most orders are processed in 1 to 2 business days and delivered within 6 to 8 business days after dispatch, depending on your location. Remote areas may take longer.
How do I track my order?
Once dispatched, we send you a tracking number and link by email or message. Tracking may take 24–48 hours to update.
How much is shipping?
Shipping charges depend on the weight of your package and your delivery location. The exact amount is calculated and shown on the checkout page before you pay.
Why is my parcel delayed?
Delays usually come from weather, festivals, courier backlogs, or remote-area access. Contact us with your order number and we will follow up with the courier.
My package arrived damaged. What should I do?
Share your unboxing video, photos of the damage, and your order number within 24 hours of delivery. Once verified, we will arrange a replacement or refund.
What if I entered the wrong address?
Contact us immediately. If the order has already shipped, re-shipping charges may apply for returned parcels caused by address errors.
Do you ship outside India?
We ship across India as standard, and we can ship outside India on special request. Please contact us before ordering so we can confirm availability and charges.
